Shipping policy

Last updated: May 27, 2026

Thank you for shopping with JGM Pet Doors LLC. This Shipping Policy outlines how and when your order ships, delivery timeframes, shipping costs, and important information regarding lost, damaged, and custom orders. By placing an order with us, you agree to the terms of this Shipping Policy.

Order Processing

Many of our pet doors are made to order, and we maintain limited on-hand inventory.
This means your item may require production time before it ships.

Processing timeframes:

  • Made-to-order products: Typically ship within 5–10 business days

  • In-stock products: Typically ship within 2–5 business days

  • Custom sizes and special configurations: Production usually takes 5–10 business days, depending on complexity

You will receive an order confirmation email after checkout, followed by a shipping confirmation with tracking once your order ships.

Please note:
Production time is separate from carrier delivery time.

Shipping Methods & Delivery Estimates

We ship using trusted carriers such as UPS, USPS, and FedEx.

Estimated delivery times after your order has shipped:

  • U.S. Standard Shipping: 3–7 business days

  • U.S. Oversized Shipping (large pet doors): 3–10 business days

  • Custom orders: Delivery begins once production is complete

Delivery estimates come directly from carriers and cannot be guaranteed.
Weather, peak seasons, and carrier delays may impact delivery times.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package dimensions and weight

  • Destination

  • Carrier rates and surcharges

Because many of our products are large, some shipments may incur oversized or dimensional weight fees based on carrier policies.

Shipping Restrictions

We currently ship within the United States only.

We cannot ship oversized items to:

  • P.O. Boxes

  • Freight-forwarding or high-risk reshipping services

For special shipping inquiries, contact us at comments@jgmpetdoors.com.

Order Changes & Address Corrections

If you need to correct your shipping address, contact us immediately.

Once your order has shipped:

  • We cannot change or reroute the package

  • You are responsible for additional fees resulting from address errors

If a package is returned to us due to an incorrect address, reshipping fees will apply.

Lost, Stolen, or Delayed Packages

After a package is accepted by the carrier, responsibility transfers to the customer.

Lost packages:
If tracking shows “Delivered” but you cannot locate your package:

  • Check with neighbors or household members

  • Wait 24–48 hours (carriers sometimes scan early)

  • Contact the carrier to open an investigation

We will assist with claims but do not replace or refund packages marked as delivered.

Stolen packages:
We are not responsible for theft after delivery. Consider using a secure delivery location if necessary.

Carrier delays:
We cannot refund or cancel orders due to delays caused by the carrier, weather, holidays, or incorrect addresses.

Damaged Shipments

If your item arrives damaged, email us within 5 business days of delivery at comments@jgmpetdoors.com.

Please include:

  • Photos of the damaged item

  • Photos of the packaging

  • Your order number and name

We will review your claim and determine the appropriate resolution.
Damage reported after 5 business days may not qualify for replacement.

Made-to-Order & Custom Items

Most JGM pet doors are made specifically for each customer.
This includes:

  • Custom sizes

  • Special configurations

  • Tunnel adjustments

  • Unique frame combinations

Because these products are produced to order, they cannot be canceled, modified, or refunded once production has begun.

Split Shipments

If your order contains multiple items, they may ship separately depending on availability and carrier requirements.
You will receive tracking information for each shipment.

Holiday or High-Volume Periods

Production and shipping times may extend during:

  • Federal holidays

  • November–December peak season

  • Supply chain delays

  • Material shortages

Please allow additional time during these periods.

Contact Us

For shipping questions, order updates, or assistance, contact:

JGM Pet Doors LLC
Email: comments@jgmpetdoors.com
Phone: (602) 738–3667
Location: 3145 West Lewis Avenue, Phoenix, AZ 85009