Refund policy

Last Updated: May 27, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it: unused, uninstalled, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at comments@jgmpetdoors.com or call us at (602) 738-3667.
Returns must be sent to:

JGM Pet Doors
3145 West Lewis Avenue
Phoenix, AZ 85009

If your return is accepted, we’ll send you a return shipping label or return instructions, along with details on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unless the item arrives damaged, defective, or incorrect, customers are responsible for the cost of return shipping.

You can always contact us with any questions at comments@jgmpetdoors.com.

 

Damages and issues

Please inspect your order immediately upon delivery and contact us within 5 business days if:

  • the item is damaged

  • the item is defective

  • you receive the wrong product

We will evaluate the issue and make it right. Photos of the damage/defect and packaging may be required so we can properly assess the situation.


Exceptions / non-returnable Items

Certain items cannot be returned, including:

  • Custom products, such as special orders, non-standard sizes, or personalized doors

  • Any item that has been installed or shows signs of installation

  • Sale items

  • Gift cards

If you have questions about whether your item qualifies for return, contact us at comments@jgmpetdoors.com or call us at (602) 738-3667 before placing your order.

Since we ship the doors and the customer is responsible for installation, we cannot accept returns for:

  • Damage occurring during installation

  • Incorrect installation

  • Damage caused by cutting, altering, or modifying the product

 

Exchanges

The fastest way to get the item you want is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item.
If you’re unsure which size or model you need, feel free to reach out before ordering and we’ll help guide you.

 

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund is approved.
If approved, refunds are issued to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at comments@jgmpetdoors.com.